Return, Refund and Cancellation Policy

At Aakriti, every piece undergoes a thorough quality inspection before dispatch to ensure it meets our exacting standards. In the rare event that you receive an item that is damaged or defective, please refer to the policy outlined below for further guidance.

Returns & Replacement Policy

• Due to the delicate nature of fine jewellery, returns or replacement requests are accepted only for damaged or defective products.  

• If your order arrives damaged, please contact us within 48 hours of delivery. 

• Clear photos or videos of the product, proof of purchase and original packaging are required for verification of the return/replacement request.

• Once initial verification is processed, the product must be sent back unworn, unused and with all original tags, packaging, Certificate of Authenticity, accessories, and other items supplied with the order. 

• Approval of all replacements is subject to inspection and verification by our QC team.

• Upon approval, Store Credit equivalent to the purchase price of the product will be issued, excluding any shipping and COD handling charges. The Store Credit may then be used to place a new order for an item of your choice, subject to availability.

Exceptions/Non-returnable items

We do not accept replacements for change of mind or personal preference. This includes, but is not limited to:

• Change of mind after placing or receiving the order.

• Not liking the product after receiving it.

• Any product that has been worn, used, altered, damaged after delivery, or returned without its original packaging and tags

Basic tarnishing is a natural characteristic of silver jewellery and, on its own, will not qualify for a replacement. Customers are encouraged to refer to our Jewellery Care Instructions and follow the recommended care guidelines to preserve the appearance and longevity of their jewellery.

How to Request a Replacement

To request a replacement for a damaged/ defective product, please contact us at aakritibyapb@gmail.com with your order details and clear photographs and videos showing the issue.

Our team will review your request, and the replacement will proceed only after QC verification and approval.

If your replacement request is approved, we will provide you with the applicable return instructions, including details on how and where to send the product.

Products sent back without contacting us and receiving prior approval will not be accepted.

Submitting a replacement request does not automatically guarantee approval. The final decision regarding eligibility for a replacement will be based on inspection and approval by our Quality Control team.

Refund Policy

We do not offer refunds under any circumstances. All purchases are final and no monetary refunds will be issued once an order has been placed. Where applicable a replacement may be offered as per our Returns and Replacement Policy. 

Cancellation Policy

• Orders can be cancelled only before dispatch.

• Once an order has been shipped, it cannot be cancelled.

For any additional queries or assistance, please feel free to contact our support team. We’ll be happy to assist you.